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Policies

NicoleMichelles' Shop Policies

Welcome

Attention all coupon & gift certificate holders receiving them prior to September 2011: I will only be honoring all of the coupons without printed expiration dates and gift certificates till October 15, 2011. After that they will become null and void. Thanks!! ♥

Welcome to my shop! 


Please visit my other sites and become a fan for access to exclusive discounts and gift giveaways! Also, I'm a member of Homefront Team.  

 ♥ Made to Order ♥

* All of my items listed are ♥MADE TO ORDER♥ and are subject to the turnaround time in the listings unless otherwise stated in the title of the listing. This timeline will start after payment has cleared. Once it is completed, I will then follow the shipping guidelines stated in my policies unless otherwise mentioned in a message to the buyer. For larger orders, 5 items or more, add 1 week to turnaround time and 10 items or more, add 2 weeks to turnaround time.

* On occasion, I may have ♥ADDITIONAL♥ turnaround times added. To check for this, please see the shop announcement, policies and/or your invoice message.

* Production times may seem long for certain items. This is due to the way I prioritize my orders. Once a purchase is made that invoice receives a due date. The due date is calculated by taking the item with the longest turnaround time and counting out the days that follow the payment clearing.

♥ Customer Service ♥

* Please allow 2-3 business days for response to convos as long as the shop is not on vacation mode. If it is, I will respond when I return.

* Feedback is very important to me! I have prided myself on great customer service. If there are any issues, please never hesitate to ask!

Payment

I accept paypal and credit/debit. For E-Checks, please understand that I will not start the production clock until the check has cleared (3-5 business days).

Payment must be made within 3 days of purchase (not business days). If payment is not made and I have not received a message, I will message you, wait one day then cancel the sale.

All discount codes are for regular priced items only.

Shipping

Orders will be shipped via USPS First Class Mail (if under 13 ounces) within 2-3 business days after the payment is received and item has been created. If the package is larger than 13 ounces, it will be mail USPS Parcel Post or Priority Mail depending on what will best fit the charged shipping amount. (Check "Welcome" section for the item's production time details.)

Items will be shipped to the person and address provided in Paypal. This is where I print all of my shipping labels from that are within the US. I am not responsible if this address is incorrect.

Shipping cost includes all packing cost as well as the postage.

All items in an order are mailed together.

Any and all products and/or gift certificates won do NOT cover the shipping costs. Also, purchased gift certificates are for product only.

Once the post office has accepted and scanned the package, I am not responsible for items lost in the mail. If you would like insurance on your package, you MUST message me prior to purchase so I may adjust the shipping costs on your order.

Refunds and Exchanges

No returns.

Additional Policies and FAQs

♥ Your Order ♥

* Almost all items can be customized.

* Visit my Facebook fan page (www.facebook.com/NicoleMichelles), check out the "Current Fabric" album and message me with which print you would like or include it in the "message to seller". Even though a fabric is listed there, I may not have the necessary amount in stock for certain items to be made. Please bear in mind, certain types of materials or prints may raise the cost.

Direct link for fabric choices... http://www.facebook.com/album.php?aid=29213&id=109599585750682

* Depending on when I receive your fabric choice, time for your order to be completed may or may not be delayed. Thank you!

* Special instructions MUST be included in the "message to seller" during the Etsy purchase to ensure your item is created to your liking.

* For custom orders, once the details are agreed upon a listing will be made and must be purchased. I will not start the order until the payment has cleared. This money is not refundable since it is used to get materials for the order. All custom orders are final.

♥ Attention Buyer ♥

* All items are created in a smoke free, pet free environment.

* Each creation is handmade, so no two items are exactly alike and they may not be exact to what is shown in the picture(s).

* Fabric shown in picture(s) may not be in stock any longer. The pictures are to help show the design of the product. Please take this into consideration when ordering.

* Also due to the differences with computer settings and photography lighting, items may vary from the picture(s) shown above.

Last Updated April 5, 2012